Refund & Returns Policy

Last updated: 27.08.2025

At Aesthetic Supplies Glasgow, customer satisfaction and product safety are our top priorities. However, because we supply medical-grade aesthetic products, strict health, hygiene, and safety regulations apply. For this reason, we cannot accept general returns under any circumstances. Returns are only accepted if a product arrives faulty or is damaged in transit. Customers must contact us within seven calendar days of receiving their order, providing the order number, a description of the issue, and photographic evidence of the fault or damage, including images of both the product and its packaging.

Items that have been opened, tampered with, or used cannot be returned. Likewise, sterile medical items such as dermal fillers, syringes, cannulas, needles, and consumable products including gloves, wipes, and cotton pads are strictly non-returnable, unless they are proven to be faulty on arrival. Any item reported outside the seven-day window will also be deemed ineligible for return.

Refunds will only be processed once a returned product has been received by us and inspected. If the product is confirmed to be faulty, the refund will be issued to the original method of payment within seven to ten working days. If the returned product is found to be in full working order, the item will be returned to the customer at their own expense. Exchanges are not offered; if a product is faulty or damaged, a replacement of the same item will be provided where stock permits.

Customers are responsible for securely packaging items for return. We cannot be held liable for items that are lost or damaged during the return shipping process.